Delta’s Bold Move: A Lesson in Inclusive Leadership

Picture this: You’re at the airport, waiting to board, when you hear the familiar announcement—except this time, something’s different. Instead of “Ladies and gentlemen,” the gate agent says, “Hello, everyone.” It’s a small shift, but one that speaks volumes. Delta Air Lines, under the leadership of Keyra Lynn Johnson, has made the decision to update its gate announcements to be more inclusive. And just like that, a simple phrase becomes a statement about belonging.

Why Small Changes Make a Big Impact

Language shapes culture. When a company like Delta chooses to move away from binary gendered language, it’s making a commitment to ensuring every passenger feels acknowledged. This isn’t just about words—it’s about creating a culture of equity and respect.

Delta’s push for inclusivity goes beyond gate announcements. The airline is actively working to diversify its hiring practices, track representation, and align its political contributions with equity-driven policies. They’re not just talking about change—they’re making it happen.

Of course, not everyone is comfortable with these shifts. Some employees and customers may question why such changes are necessary. But here’s the thing: Leadership isn’t about making everyone comfortable—it’s about doing what’s right and leading the way forward.

Key Takeaways

✅ Words matter. A simple phrase can set the tone for inclusion—or exclusion.

✅ Change isn’t always easy—but it’s necessary. Moving toward inclusivity means challenging old norms.

✅ Inclusive leadership is about action, not just intention. Delta is putting inclusivity into practice, and that’s what sets them apart.

Lesson Learned

Progress happens when companies turn good intentions into real change. Delta’s message is clear: Inclusion isn’t just a checkbox—it’s a commitment.

P.S.

What do you think about Delta’s shift toward inclusive language? Does your company take similar steps? And if you’re looking for ways to make your workplace more inclusive, let’s connect. 🚀

🔗 Tagging: Keyra Lynn Johnson, Jack Semrau, and Melvina Jones because you are awesome, your work is important, and you are seen!